Charging problems on smartphones usually relate to software issues or hardware damage. Common culprits include rogue apps, bad updates, poor battery, and charger issues. Charging issues from slow charging to no charging often happens among post-update problems.
Below are simple solutions to the charging issue on the new iPhone Xs/Xs Max/Xr devices. All you need is just referring to this walkthrough whenever you look for the help to fix your new iPhone charging very slowly, intermittently, or not charging at all.
How to fix iPhone Xs/Xs Max/Xr charging slowly or not charging
Before proceeding, you should first check and ensure that you’re using a certificated charger and charging equipment are still working well at all. Additionally, make sure there is no damage to the charging cable, and charging ports. If you are using a wireless charger to charge your new iPhone, you should use the most credible Qi wireless charger, which is compatible with your phone.
If you meet all charging requisites, but the charging problem still persists on your new iPhone Xs/Xs Max/Xr, you should then rule out software issues with these following methods.
Method 1: Reboot or force restart your iPhone
Sometimes, software glitches and rogue apps, preventing your iPhone from charging properly can easily be remedied just by a simple reboot. If background apps are the main reason, then a force restart will deal with it. If your iPhone can charge but very slowly, you should try to perform a soft reset first. Here’s how to get it done.
- Press and hold the Power button for a few seconds.
- When the Slide to Power Off command shows up, release the button
- Drag the slider to the right to power off your phone
- After 1 minute, press & hold the Power button again until you see the Apple logo.
If your iPhone XS cannot still charge and even gets stuck on a black screen, then this is when you should do a force restart. Here’s how to do so:
- Press and quickly release the Volume Up button.
- Do it the same with the Volume Down button.
- Finally, press & hold the Power button until the Apple logo appears.
Both reboot and force restart are considered safe methods since your saved data will not be affected, so creating backups is not necessary.
Method 2: Install new updates for your apps and iOS
This method is only applicable if your iPhone has at least 50% battery left. If your iPhone was still charging fine until you install a new app, then that app is absolutely the culprit. In that case, you should update the app first and then check if that helps. If not, then you need to remove that bad app on your phone. To manually install pending app updates on your new iPhone Xs/Xs Max/Xr, simply do the following steps:
- Launch App Store on your iPhone
- Tap on the Updates section to see all installed apps with pending updates.
- Simply tap on Update button to update individual apps or you can also choose Update All button to simultaneously update all apps.
If updating apps cannot help you, you should delete any suspected apps on your iPhone instead. Here’s how:
- On your device home screen, tap and hold on an app icon until it starts jiggling.
- Tap on the X icon on the top-left corner of the app you wish to delete.
- Tap on Delete when you are prompted to confirm.
- The chosen app will be uninstalled from your iPhone
After that, restart your iPhone and check if that can fix the charging problem. Apart from app updates, updating your iPhone to the latest iOS version can also help. Updates include patch fix to get rid of random bugs causing the charging problem on your iPhone Xs/Xs Max/Xr.
To check for new iOS update via over-the-air, connect your iPhone XS to a Wi-Fi hotspot and then follow these steps below:
- Launch Settings app from your home screen.
- Tap on General > Software Update and check if there is an update available.
For safekeeping, you should back up all your important files using iCloud, or iTunes and then follow the onscreen instructions to download and install the latest iOS update (currently iOS 12.1) on your iPhone.
One the update is completed, reboot your phone to make sure all new system changes are implemented.
Method 3: Reset all settings on your iPhone
If your iPhone can still charge slowly, then you can try resetting all settings to erase incorrect customized settings causing the conflict with the charging system on your iPhone. After that, the default options will be restored on your iPhone Xs/Xs Max/Xr. Here’s how to reset all settings on your iPhone:
- Launch Settings app and tap on General-> Reset
- Choose Reset all settings option
- Enter your passcode when you are prompted, and tap on the popup to confirm settings reset.
Your iPhone will restart once the reset is done. Performing this reset will not affect any saved data on your phone, thus you don’t have to create backups.
Method 4: Factory reset your iPhone.
This method is only applicable when your iPhone is possible to charge, even though it’s slow. Make sure your phone has at least 30% battery backup to get this done.
Performing a factory reset will erase everything on your phone including installed apps, customized settings, and saved data. However, this method is considered as the last resort if all the above solution failed to work. The problem could be due to a complex system error that requires a system reset for the fix. If you perform this reset, back up important data first and then follow these steps:
- Open Settings app on your phone.
- Tap on General > Reset.
- Select Erase all content and settings option.
- Type in your passcode when prompted to continue.
- Tap on the popup to confirm factory reset.
You can also reset your iPhone using iTunes installed on a computer. If you opt for this way, you can then back up your files directly to your computer. Simply connect your iPhone to the computer with the help of a Lightning cable and then wait for iTunes to recognize your iPhone. Once done, your iPhone will show up in iTunes. You simply click on the Restore button to start the factory reset.
If your iPhone is still not charging fast or not charging, then there is a chance your iPhone is dealing with hardware problem and service is necessary in this case.