One of the fastest-growing communication apps on the Internet is now Skype app. The main function of the app is encouraging people to communicate with each other through chat, calls and video communication. There are hundreds of million people that are now using Skype as the primary communication over the Internet. Skype app is already available on both Android and iOS platforms as well. With the release of iOS 11.3 version, many iPhone users got trouble with Skype app when it’s crashed upon logging or suddenly crashed when receiving a new Skype message.
However, the same problem has recently appeared on iPhone models since Apple rolled out the first iOS 12.1 update. Although it’s a problem with those who seldom use Skype, it was a real problem to iPhone owners who usually use the app. If you are bumping into the same issue when logging in or using Skype on your new iPhone XR, you should try solutions in this post to help you out.
How to fix Skype app that keeps on crashing on iPhone XR
Before proceeding, you should first check your Internet connection. Similar to other online apps, Skype requires stable Internet access to work properly. If you are experiencing the Internet connectivity issues like Wi-Fi connection drops, no Internet connection, you need to deal with them first. If the Internet is working fine, you should then try ruling out software errors by applying these subsequent solutions.
Solution 1: Force close Skype app and then restart your iPhone.
Like other apps, Skype might some appear random errors at times. If the Skype app on your iPhone suddenly acts up on your device, then it’s a random glitch, which can be remedied just by closing and restarting the app. So here’s to do first:
- Swipe your finger up from the bottom of the screen and then pause it.
- Scroll through all apps preview.
- Swipe up on the Skype preview to close the app.
After force closing the Skype app, reboot your iPhone to clear out caches from your device internal memory that has caused the app to go rogue. To restart your iPhone XR, just do the steps below:
- Press and hold the Power button for a few seconds.
- Release the button when you see the Slide to Power Off Next, drag the slider to the right.
- After 1 minute, press and hold the Power button again until you see the Apple logo.
To force close all suspended apps on your phone, you can also perform a force restart on your iPhone XR. Here’s how to get it done:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Press firmly the Power button and then release when you see your phone restarts.
All your saved data will be safe since none of these methods affects the personal information on your iPhone’s internal memory. Thus, creating backups is not necessary.
Solution 2: Uninstall Skype and then reinstall it through App Store.
If Skype continues to get crashed after attempting prior tweaks, then there is a chance the app has been corrupted. In this case, deleting and then reinstalling Skype from the App Store can give the app a clean restart. Here is what you should do:
- Tap and hold on the Skype app icon from the Home screen until it starts jiggling.
- Tap on X in the Skype
- Choose Delete to confirm deletion of the app.
- Reboot your iPhone after removing the Skype app.
- Now, open the App Store on your iPhone
- Search and tap on Skype from the search results.
- Tap on the Cloud icon or Get button to download the Skype app.
Follow the rest of the onscreen instructions to complete installing Skype app and do a soft reset to implement recent changes.
Solution 3: Install the latest iOS update on your iPhone.
It is recommended to keep your iPhone software up-to-date to get the most optimized performance as well as fix the bug-free system. Software updates also offer new features and include patches that would resolve widespread issues. If the problem with Skype is related to software bugs, then updating your iPhone to the latest version can fix it. If your iPhone is connected to a stable Wi-Fi network, has at least 50% battery backup, and enough storage space, you can then check for and install the latest update over-the-air. Here is how to get it done:
- Open Settings from the Home screen.
- Tap on General > Software Update.
There will be an update notification if you see an update available. Simply review the update details and then follow the onscreen instructions to start downloading and installing the update. However, before proceeding, back up all your important data to iCloud or iTunes for safekeeping. After the process is done, reboot your iPhone to apply the new system changes as well as prevent apps from acting up again.
Solution 5: Reset all settings on your iPhone
Problems with Skype are now more complex that could not be fixed by the prior methods. In this case, resetting and restoring original options might be the last resort. Here’s how to do so:
- Open Settings app from your Home screen.
- Tap on General > Reset.
- Choose the Reset all settings
- When prompted, enter your device passcode to continue.
- Tap on the popup to confirm settings reset.
Your iPhone will now start erasing all customized options and then restore the original configurations on your phone. Wait until the entire process is completed. If your iPhone restarts by itself, it means everything is done. After that, you simply re-enable individual features that you want to use.
Unlike a factory reset, resetting all settings will not cause the permanent data loss since it does not affect any data saved on the phone storage. It only erases customized settings on your phone and restores the original options. Any system errors caused by invalid customizations will be fixed with the symptoms.