If you see an error warning that says your “iPhone is disabled. Connect to iTunes” on the screen, that means it requires you to connect your iPhone to a computer to access the system again. If you usually back up the data on your phone and you still remember the passcode, then you can resolve this error without losing any important thing. Otherwise, you will have to erase your iPhone XS and all data will be deleted.
Highlighted in this post are potential solutions to fix “iPhone XS is disabled. Connect to iTunes” error. Read on this post to get these workarounds.
Solution 1: Sync your iPhone XS with iTunes on your computer
If you still remember the passcode of your iPhone and you’ve recently created a backup, you can then easily restore your iOS device as well as everything in it just by syncing with iTunes. Here’s how to do so:
- Plug your iPhone into the computer that you have already used for synchronization. Make sure to use the Apple-supplied lightning cable to connect your phone.
- After it’s connected, launch iTunes.
- From the main screen, click on Sync
- Enter your phone passcode when prompted to unlock your device. It will then back up your iPhone XS to the computer.
- Next, click on Restore iPhone option from the recent backup.
- Follow the onscreen instructions to complete the process.
When the restore process is done, simply disconnect your iPhone XS from your computer and then restart it to apply the recent changes.
Solution 2: Use Find My iPhone to erase your iPhone.
If your iPhone is connected to the Internet, you can then use Find My iPhone feature to erase your iPhone through iCloud. Here’s how to do so:
- On another device, visit iCloud website.
- From the sign in page, type in your Apple ID and password to continue.
- Click on All Devices section at the top of the corner.
- Choose your iPhone XS from the list.
- Finally, click on Erase [iPhone] option.This will erase everything on your iPhone and set it up as new or you can also restore it from an available backup.
Follow the rest of the onscreen prompts to complete the process.
Solution 3: Restore your iPhone in recovery mode
If you unluckily forgot your iPhone passcode, there is not any solution, except for erasing all data and restoring it in recovery mode. A recovery mode restore will allow bypassing the lock screen completely and resetting the passcode. Again, it will wipe everything on your iPhone and your device will return to factory settings. You can then restore any backup created after the restore. Once you are all set to get started, here’s how to reset the iPhone XS passcode using iTunes:
- Plug your iPhone into the computer using a Lightning cable and then open iTunes. Next, put your phone into recovery mode by doing the following steps:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Press and hold the Power button until the Recovery Mode screen displays on the screen. Do not release the button when you see the Apple logo since you need to boot into recovery mode to restore your iPhone.
- When you are prompted with Restore or Update, click on Restore. It will trigger iTunes to download and install the latest software on your device. If the download takes you more than 20 minutes, your phone will then automatically exit recovery mode. If that happens, you need to start over to enter the recovery mode again.
Wait for the process to complete and set up your iPhone XS as new.
Solution 4: DFU mode restore
If none of the prior methods succeeded in fixing the problem and your iPhone XS is still disabled, the last resort is a DFU mode restore. DFU stands for Device Firmware Update mode. In this mode, your iPhone can still communicate with iTunes even when the iOS system isn’t activated. It is the deepest kind of system restore that can be done an iPhone when it’s totally borked. Here’s how to get it done:
- Connect your iPhone to the computer. Once done, launch iTunes and then follow the next steps.
- Press and quickly release the Volume Up button, then do the same with the Volume Down button. Finally, press the Power button until you see the screen goes black.
- When the screen turns black, quickly press and hold the Volume Down button while still holding the Power button.
- After 5 seconds, quickly go of the Power button but still keeping the Volume Down button until your iPhone XS displays in iTunes.
- Go of the Volume Down button when your iPhone shows up in iTunes.
- Follow the rest of the onscreen prompts to start restoring your iPhone using iTunes.
After you have managed to restore your phone in DFU mode, unplug it from iTunes and perform a force restart to exit DFU mode and bring your phone back to normal mode.
Solution 5: Unlock your iPhone using third-party software.
If none of the above solutions can unlock your device, and your iPhone XS is still disabled, you can try using the third-party unlock software. These tools are available for free or purchase. The most popular iPhone unlock software are Dr. Fone, iOS Passcode Removal, iMyFone Lockwiper, a few others.
All these tools have a user-friendly interface for users to use. If you’ve already run out of options, you should consider downloading any of them on your computer and use it to unlock your iPhone or bypass the lock screen passcode to access the system.
All you need is to connect your iPhone XS to the computer with the same step when using iTunes to manage your device.
However, before downloading any software, make sure to read carefully its descriptions, as well as user reviews. This will help you determine if the software works with your iPhone system or not. Reading previews also gives you a hint in case the software is efficient. Remember not to miss these important details.