If iTunes displays an unknown error 9, it means it failed to restore or update your iPhone since the connection got corrupted due to some reasons. As explained on Apple Support page, the unknown error code 9 happens when your iPhone could not restore through iTunes. It occurs due to software glitches that cause iTunes to fail, computer restrictions, and even hardware damage like defective USB cable in use.
However, both software and hardware on iOS device and computer system need to be scrutinized when fixing the iTunes error code 9. Tackled in this post are some applicable solutions used to solve iTunes error 9 on an iPhone XS/XS Max. Read on this post for more information.
How to troubleshoot iPhone XS/XS Max with iTunes error 9
Before fixing software-related errors on your iPhone XS/XS Max and computer, you should ensure that your computer is running on a new operating system version. If not, you should update your computer to the newer version and then restore your iPhone again in iTunes. Also, make sure that you have the latest version of iTunes installed on your computer. Your iPhone XS/XS Max cannot communicate with iTunes if the software is obsolete and no longer supports in iOS 12 version. If none of them helps you, you should try these following walkthroughs.
Solution 1: Force restart your iPhone XS/XS Max
A restart often troubleshoots several types of minor software errors from rogue apps or minor data corruption triggering certain errors. However, if your iPhone suddenly gets unresponsive, you should perform force restart. Both these restarts can resolve minor software errors. However, to get rid of rogue apps and errant services interfering with iTunes, you should consider a force restart as the first solution. Here is how to do a force restart on your iPhone XS/XS Max:
- Press and quickly release the Volume Up button.
- Do the same with the Volume Down button.
- Press and hold the Power button and then release when you see Apple logo.
Wait until your iPhone completes rebooting, and then connect it to your computer again. If iTunes still prompts the iTunes unknown error code 9, try the next workaround.
Solution 2: Reset all settings on your iPhone XS/XS Max
If settings on your iPhone are customized, there is a chance some invalid settings are enabled. As a result, the access can be denied to computer programs. So, to rule this out, you should erase all customized options and then restore to the default values with these steps below:
- Open Settings app from your Home screen.
- Tap on General > Reset.
- Choose Reset all settings option
- When prompted, enter your phone passcode to continue.
- Tap on the popup to confirm a settings reset.
Wait until the process is done. Once done, your iPhone will then reboot automatically. Wait for it to boot up and try connecting to iTunes again and see if the error is already gone.
Solution 3: Reboot your computer
Unknown iTunes error code 9 on iTunes is usually related to software errors or hardware issues on your computer system. If the error still appears after you try the previous solutions, then there is a problem on your computer system or if not, it is from iTunes software itself.
To clear out minor system glitches that might have corrupted iTunes’ routine, you should perform a simple restart or power cycle. This is similar to a soft reset in smartphones coming to delete random software issues that affect certain apps and services like iTunes.
If you’re using a Mac, here are three ways to restart your Mac:
- First method: Press Control + Eject buttons or press the Power button and click on Restart button from the dialog box.
- Second method: Head to the Apple menu and choose Restart
- Third method:Press Control + Command + Eject keys at once (Control + Command + Power button).
The third method is the most reliable way if you want to restart your Mac since it does not rely on your MacOS.
If you’re using Windows, you can restart your computer using the traditional Start button and then select Restart from the menu. You can also use the Control key combination demonstrated below:
- Press the ESC key two times. While this rarely works, you should give it a try whenever you run out of options.
- Press the Ctrl + Alt+ Delete buttons simultaneously and click on Start Task Manager. It will allow you to End All rogue programs that might have caused your computer to act up. You can also press Ctrl + Alt + Delete keys again and then search for the small red button at the bottom right corner. Click on the small arrow and then choose the Shut Down
- If there is a reset button on your computer, press the Reset button on your computer for a few seconds until you see Turn Off Computer message prompt. After that, click on Restart from the given options.
- If there is not a Reset button on your computer, long-press the Power button for a few seconds and then click on Restart when you are prompted with the Turn Off the Computer
- Press and hold down the Power button until the computer shuts down. After 1 minute, simply press the Power button to power it back on again.
Solution 4: Reinstall iTunes on your computer
If a restart on your computer doesn’t solve the unknown iTunes error code 9, iTunes have possibly been corrupted and it needs a clean start. In this case, you should reinstall iTunes on your Windows/ Mac computer. However, before doing so, make sure to uninstall the problematic version of iTunes from your computer system. After you uninstall the app, then download and install the latest iTunes version on your computer. Simply follow the installation wizard to complete the process. Once you successfully install the latest iTunes version, reboot your computer to apply the recent changes as well as refresh the system.
After that, open iTunes, connect your iPhone XS/XS Max to the computer and the error is already gone.