Many iOS users are encountering a problem that Photos app gets crashed or freezes up when they open it, or it can’t be used when attempting to open the app. This is often related to the unresponsive software, and the only thing to do is closing the Photos app. But it means you are not able to view any images in the native app. At other times, you can use the Photos app, but when tapping on the Camera folder, the videos and images are “blank white” thumbnails, and accessing them will cause the app to crash.
So if you are still facing the continuous crashing or freezing of Photos app on your iPhone/iPad, the following workarounds can help you troubleshoot the problem.
Solutions to Fix Photos App Crashing or Freezing on iPhone/ iPad
Before getting started, you should note first that if you have recently set up your new iPhone or iPad, the fourth tip is pretty helpful.
Close and Reopen Photos App
Sometimes, mirror glitches might be the underlying cause, which makes the Photos app freeze, so just relaunching it is enough to fix the problem. However, closing apps on the iOS versions and devices is a little different. You can follow the steps below to close it smoothly:
- For later models of iPhone/iPad that don’t come with a Home button, simply wipe up from the bottom of the screen to open up the App Switcher. Next, close the Photos app by swiping it up on.
- For older iPad and iPhone models that have a physical Home button, open up the App Switcher just by double-clicking on the Home Button. Next, close the Photos app by swiping it up on.
Now, reopen the Photos app after force closing it and you will see the app become normal.
Free Up Space on iPhone/iPad
A rare, but there are a few reports saying that the Photos app on their device acted up when the storage is at peak capacity. Full storage sometimes causes the Photos app to be unusable, which causes the videos and photos in the app to hide by themselves, resulting to the media to be replaced by blank white thumbnails, and you cannot open anything when tapping on it.
The best solution to fix this problem is to free up the storage space on your iOS device. It might help the Photos app to recover the missing media. One of most ideal ways to free up space on your iPhone/iPad is to delete large apps and the apps you rarely use. You can also delete songs and similar stored media. Other things you should offload is Documents and Data of the app.
Restart your iPhone/iPad
Switching your iPhone/iPad off and powering it on again is another solution. You can also force reboot your device by pressing the Power button and swipe the slider to switch off, or go to Settings > General, shut down the device and power it back on.
In some cases, restarting your iPhone can help it work again as normal, like rebooting a PC often fix strange behaviors.
Check for the latest Update for iOS
Updates usually include patch fixes for the bugs that were present in prior versions, so you should check to see if there is an update available for your iPhone/iPad. To check for updates, head to Settings –> General –> Software Update and check if an update is available to download and install. Before proceeding, make sure your device is connected to a stable Wi-Fi network, at least 2GB memory space left and 50% battery juice.
Turn on, Connect to charger and Wi-Fi, and Leave Overnight
While the advice may seem weird, it is useful for many cases when it comes to fixing problems within the Photos app, especially in case your iPhone/iPad has recently been restored through iCloud or restored an existing device from a backup. All you need is to plug your device into a charger, connect it to a stable Wi-Fi network, and let it power on for a period of time.
- Connect to a Wi-Fi network if you have not.
- Put your device into a power outlet and cable.
- Leave the iPhone connected to both Power and Wi-Fi for 24 hours.
If your internet is not quick, or there are big videos, or there is limited bandwidth, it needs more time to complete, so you can make another attempt after a while.
When following this process, your iPhone/iPad will be set up to finish the restoration process through iCloud. The process will restore every single video and image from iCloud to your device as well as bring forward the standard maintenance that is performed by the Photos app.
Restore from a Backup
If you’ve tried all of the prior methods, but you’re still encountering an issue with the Photos app, you can back up and restore your iPhone/iPad. You can get it done through iCloud or iTunes, but you will need a lot of time to complete the restoration process.
You should also note that the restoration would be a slow, and annoying procedure for those who are with slow internet connections or large storage capacity. However, performing a restore from an existing backup might lead to unexpected behaviors.
If you are not still successful, you can visit an Apple Store to directly contact Apple.