One of the coolest features offered on iOS devices is iMessage. It’s Appl’s own free instant messaging service, allowing iPhone/iPad and Mac users to send texts, files, photos, contact info and other things among Apple devices through Wi-Fi or cellular data network. The service can easily be accessed through the Messages app.
Apart from the Internet connection, an Apple ID is necessary to set up and use iMessage on your iOS device. Tackled in this post are helpful solutions to fix iMessage problems that affect the iPhone XS Max phones. Feel free to refer to these walkthroughs if you are having some troubles with iMessage on your new iPhone.
How to troubleshoot iPhone XS Max with iMessages when it stops working
Before proceeding, you should first check your Internet connection and ensure your iPhone XS Max is connected to stable Internet access. If you are using Wi-Fi for iMessage, make sure it’s connected to your Wi-Fi network. In case you are using cellular data, ensure a good signal from your cellular network. You can open the Safari browser and visit a website and check if you can connect to. After checking the Internet connection but the iMessages is still not working on your iPhone, move on to the following solutions.
Solution 1: Turn iMessage off and on and restart your iPhone
If iMessage was working file in your iPhone, but suddenly it failed, then there is a random glitch that is affecting the iMessage service on your device. To fix it, restarting iMessages, and your phone can be a good solution. Here’s how to do so:
- Launch the Settings app from Home
- Tap onMessages.
- Toggle the iMessage switch
- Restart your iPhone XS Max. To do so, simply press the Power button until you see the Slide to Power off Drag the slider to power your phone off. After 1 minute, press the Power button again to reboot your phone.
- After your iPhone completes rebooting, return toSettings-> Messages.
- Tap on the switch to enable iMessage again.
Now, check if that could fix the problem and try to create a sample message and send it to your iPhone via iMessage.
Solution 2: Adjust date and time settings on your iPhone
Incorrect date and time settings can affect the function of iMessage on your iPhone. Some users who have had troubles with iMessage that are scrambled later found that the incorrect date and time settings were the main cause. To make sure this isn’t the reason on your end, make sure that your iPhone is set to the correct date and time. To do so
- Open Settings from the Home screen.
- Tap onGeneral > Date & Time.
If the date and time on your phone are not set to automatic, enable Automatic switch next to date and time settings. Otherwise, you can manually set the date and time based on your current location.
To check the correct time zone, set your iPhone XS Max to use your current location. To do so:
- Go to Settings > Privacy.
- ChooseLocation Services.
- Tap on System Services.
- SelectSet Time Zone option
Now, check if your iPhone is showing the correct time zone by following these steps:
- Head toSettings.
- Tap onGeneral.
- ChooseDate & Time.
- Tap on Time Zone.
Make sure iPhone XS Max is being set to the correct date and time.
Solution 3: Sign out of iMessage then sign it back in
To get rid of account-related issues, logging out iMessage and signing it back in is a good solution. Like other services, iMessages might sometimes occur random flaws, making your current login session invalid. To sign out and back in of iMessage on your iPhone XS Max:
- LaunchSettings app from the Home screen.
- Tap onMessages > Send & Receive
- Choose your Apple ID.
- Select the Sign Out option
- Next, reboot your iPhone XS Max after you’ve logged out from iMessage successfully.
- Sign back into iMessage with your Apple ID when logging into the Apple ID account page.
Remember to enter the correct account credentials.
Solution 4: Reset network settings on your iPhone
Network problems might be the underlying cause of the problem. However, you should note that iMessage relies on network systems on your iPhone. While minor network problems like slow Internet connection or Internet drops can cause iMessage or other network services not to work. In this case, a network settings reset plays an important role. Default network options will be restored during the process, so any invalid configurations, causing minor network problems on your iPhone will likewise be addressed. Here’s how to do so:
- LaunchSettings app from Home.
- Tap on General > Reset.
- ChooseReset network settings from the available
- Enter your phone passcode when prompted to continue.
- Tap on the popup to confirm a network settings reset.
Once your iPhone completes resetting the network settings, it will automatically reboot by itself. Wait until your iPhone boots up, you can then reconnect to Wi-Fi or Cellular Data to use iMessage on your phone again.
These are possible solutions to fix iMessages not working on your iPhone Max. It’s just a software problem, so you should not worry too much.