How to fix audio problems on iPhone XS/ XS Max

Flagship smartphones are made towards perfection. However, they aren’t always working as intended due to several factors triggering system flaws. That’s why many iPhone users have been complaining about various types of problems. Some issues are getting widespread while the others are rare.

Highlighted in this post is the emerging iPhone problem that affects audio functions. The main problems come from crackling noise or distorted sound happening during the phone calls. It might be related to a software error if the hardware damage is not the main reason. To give you clues to deal with this issue, we’ve listed some helpful workarounds that you can try.

How to troubleshoot iPhone XS/XS Max with audio problems

Before proceeding, you should move away from any device, which can cause audio interference during your phone call conversation. They might trigger unusual sound or noise. Additionally, you should also adjust the volume level on your phone. A high volume level can possibly produce unusual sound. Simply use the physical volume controls to adjust the volume level on your iPhone XS/XS Max or you can head to Settings-> Sounds & Haptics, and drag the Ringer and Alerts slider to adjust the volume. If none of them helped, you need to troubleshoot software problems causing distorted sound problems on your iPhone XS/XS Max.

Solution 1: Reboot/Force restart your iPhone XS/XS Max

To get rid of minor software glitches, performing a reboot or force restart on your iPhone is the first method you should try. Both these methods are effective to fix random system errors inflicting relevant symptoms. Follow these steps below to restart your iPhone:

  1. Press and hold the Power button along with one of two Volume buttons simultaneously.
  2. Release them when you see the Slide to Power Off command and then drag the slider to the right.
  3. Wait for 1 minute, press and hold the Power button again until it boots up.

If you want to force close rogue apps on your device, a force restart on your iPhone is necessary. It works the same a simple restart when solving minor software glitches. A forced restart will not affect the data stored on your phone, so doing a backup is unnecessary.  Should you wish to give it a try, follow these steps below:

  1. Press and quickly release the Volume Up button.
  2. Do the same with the Volume Down button.
  3. Press and hold the Power button until the Apple logo shows up.

Once done, you can try making a test call and check if the crackling noise or distorted sound is already gone away.

Solution 2: Remove all current Bluetooth connections.

If your iPhone is currently being paired with another Bluetooth device, then there is a chance that the paired accessory is causing sound interference with the audio component on your iPhone, which resulted to a distorted sound or crackling noise from there. To clear it out, you should remove any Bluetooth device that is pairing with your iPhone XS/XS Max or turn off Bluetooth instead.

  • To toggle off Bluetooth, simply head to Settings-> Bluetooth menu, and then toggle the switch to OFF position.

Follow these steps below to forget all Bluetooth connections from your iPhone:

  1. Go to Settings > Bluetooth.
  2. Scroll to the list of all connected Bluetooth devices.
  3. To forget a Bluetooth device, just tap on the information “i” icon next to the Bluetooth device.
  4. Tap on Forget this Device option
  5. When prompted, tap on the popup to confirm the deletion.


Reboot your iPhone to apply these changes as well as refresh the memory and iOS system.

Solution 3: Install the latest iOS update on your iPhone.

The latest iOS update usually contains fix patches to fix existing problems caused by random bugs and system data corruptions. If you haven’t updated your iPhone for a long time, then you should do so. Here’s how to get it started:

  1. Open Settings from your Home screen.
  2. Tap on General > Software Update.

If there is an update available, you will see a notification with the update details showing up on the screen. Just review the update details and then follow the onscreen instructions to start downloading and installing the latest update on your iPhone XS/XS Max. A stable Internet connection, enough memory space and at least 50% battery life are required to complete the OTA update process. Remember to restart your iPhone after the update to make sure all new system changes are properly installed.

Also see: How to fix cellular network errors on iPhone XS Max after iOS 12.1.4.update

Solution 4: Reset all settings on your iPhone.

Resetting settings will remove all customized settings and then restores the default options on your iPhone. If the audio problems are caused by incorrect settings and invalid configurations, then you should try this method to fix them. To get it done:

  1. Open Settings from your Home screen.
  2. Tap on General > Reset.
  3. Choose Reset all settings option.
  4. Enter your device passcode when prompted to proceed.
  5. Tap on the popup again to confirm all settings reset.


Your phone will then reboot itself and load the default settings. Turn on options to use them again on your phone.

Solution 5: Factory Reset Your iPhone XS/XS Max.

If the problem still persists after an iOS update, then update bugs are likely to blame. In this case, restoring your iPhone to factory defaults could solve it. However, remember that the process will wipe out all saved settings on your phone, causing permanent data loss. To get them back later, you should create backups to iCloud or iTunes before proceeding. Once done, follow these steps below

  1. Open Settings from the Home screen.
  2. Tap on General > Reset.
  3. Select Erase all contents option
  4. Enter your phone passcode to continue.
  5. Tap the popup to confirm a full system reset.


Your iPhone will then reboot by itself after the reset is done. You can then proceed with the setup wizard and set up your iPhone as new. Software-related problems, including audio issues, will be resolved just with a factory reset or master reset.

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.